SMS Agent

Let Customers Book Appointments by Text

Customers tap to confirm, reschedule, or book new jobs over SMS. Follow up on quotes and request 5-star reviews automatically — no app, no phone tag.

30-minute call · No commitment

Try It Live
9:41
••••
M

Merritt AI

+1 (206) 222-5835

See the review sequence

Watch the post-job follow-up flow play out — completion text, review request, recurring reminder.

Quote Follow-Up

Sarah Kim · AC install · $8,420

Active
  • 2h

    Quote sent earlier

    Hi Sarah! Just checking — did you get the quote for the AC install? Any questions I can answer?

    sent
  • Day 1

    Soft nudge

    Following up on the AC install quote. Happy to walk through the line items if helpful.

    sent
  • Day 3

    Value reminder

    Wanted to share — same unit went in for the Hendersons last month, big jump in efficiency. Want to book?

    sent
  • Day 7

    Final touch

    Last check-in! If now isn't right, no worries — just reply LATER and I'll circle back next season.

    queued
Auto-stops when customer replies, books, or texts STOP.

Quote and job follow-ups

Most deals are won in the follow-up. We never let one slip through.

  • Multi-day Sequences

    Customized cadences keep quotes warm — 2 hours, 1 day, 3 days, 7 days — until the customer responds or books.

  • Personalized by Job

    Each follow-up references the actual job, quote amount, and timing — never generic, never robotic.

  • Smart Stop Detection

    When a customer replies, books, or asks to stop, the AI knows — no awkward extra texts after the deal is closed or dead.

Job marked complete

Acme HVAC · AC tune-up · Mike R. · 3:42 PM

SMS sent · 2 min later

“Thanks for choosing Acme HVAC, Sarah! If we did a great job, mind leaving a quick Google review? It really helps the team. g.page/r/acme-hvac”

S

Sarah K.

Posted on Google · 4 hours ago

“Mike was on time, friendly, and explained everything. Booked the appointment by text last night and the unit is humming. Highly recommend.”

Review requests on autopilot

Every closed job turns into a chance for a 5-star review.

  • Triggered by Job Completion

    The moment a job is marked complete in your system, a review request goes out — when satisfaction is highest.

  • Direct to Google

    Happy customers are routed straight to your Google Business Profile with one tap. No friction, no detours.

  • Owner Approval Optional

    Toggle approval mode on for sensitive jobs — every request comes to you first before it goes to the customer.

Works With Your Existing Tools

Win back the leads you're losing in voicemail.

The AI Front Desk built for home service businesses.

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