SMS Terms & Conditions

These SMS Terms & Conditions govern the text messaging program operated by Merritt AI ("we," "us," or "our") on behalf of the home service businesses that use our platform. By providing verbal consent during a voice call with our AI assistant, you agree to the terms below.

1. Program Overview

Merritt AI operates a voice and SMS AI receptionist platform used by home service businesses, including HVAC, plumbing, electrical, roofing, landscaping, pest control, garage door, and locksmith companies. When a consumer calls one of these businesses, an AI voice assistant answers the phone on the business's behalf.

During the call, the assistant asks for the consumer's explicit verbal consent to send follow-up text messages. If consent is given, the consumer may receive texts from the business's dedicated phone number relating to their inquiry or service request.

2. Consent

Consent to receive SMS is obtained explicitly during the live voice call between the consumer and the AI voice assistant. The assistant asks a clear yes/no question: "Is it okay if we send you a text message with updates about your appointment or service?" and the consumer must verbally agree before any messages are sent.

The consumer's verbal consent is recorded and retained in the call transcript with a timestamp, creating an auditable record of affirmative opt-in. No SMS is sent without this recorded affirmative consent. Consent is not a condition of any purchase or service.

3. Message Types

Messages are limited to service-related communications, including appointment confirmations, appointment reminders, service updates, follow-up questions from the business, and responses to consumer replies. No marketing or promotional messages are sent through this program.

4. Message Frequency

Message frequency varies depending on the consumer's service engagement with the business. Typical frequency is 1–5 messages per service interaction.

5. Message & Data Rates

Message and data rates may apply. The consumer is responsible for any charges from their wireless carrier related to sending or receiving text messages.

6. Opt-Out (STOP)

Consumers may opt out at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE to any message. Upon receipt of an opt-out keyword, no further SMS will be sent to that number from the business.

The consumer will receive a single confirmation of the opt-out, after which the conversation will end.

7. Help (HELP)

Consumers may reply HELP or INFO at any time to receive information about the program and how to contact the business directly.

8. Opt-In Keywords

Consumers who have previously opted out may resubscribe by replying START, YES, or UNSTOP to the business's number. Messages will then resume on the same terms as the original opt-in.

9. Carrier Disclaimer

Carriers, including AT&T, T-Mobile, Verizon, and others, are not liable for delayed or undelivered messages. Messages may be delayed or undelivered due to factors outside Merritt AI's control.

10. Supported Carriers

All major U.S. wireless carriers are supported, including AT&T, Verizon, T-Mobile, and others.

11. Privacy

Mobile phone numbers and SMS opt-in data collected as part of this program are not shared or sold to third parties for marketing purposes. For full details, see the Privacy Policy.

12. Contact

Questions about this SMS program can be directed to:

Troy Merritt / Merritt AI
Email: [email protected]
Seattle, WA